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eProtocol Help

This section provides extensive help to ensure a simple and easy application process.  Click on the links below or use the legend on the right hand side of your screen to navigate to the applicable section.

Getting Started section provides you with important tips for success and what you need to do to get started in eProtocol.

Working with Applications provides assistance on submitting applications and amendments.

Troubleshooting will assist you if you are having difficulties. Alternatively you can contact Bellberry via email or telephone 8 8361 3222 at any time for assistance.

To print a copy of the eProtocol User Guide for Investigators click here.

To print a copy of the eProtocol Authorisation of User Access (Nominated Contact) click here.

Note: iPad is not recommended for accessing eProtocol as not all functions are supported (e.g. tracked changes in documents may not show, some windows may not open).

Unscheduled eProtocol outages outside business hours:
Please immediately report by calling 0432 186 382

eProtocol Training

As part of our ongoing support for eProtocol and our application processes, we hold regular on-line interactive information sessions.

The sessions will generally provide an overview of the registration process, creating and processing new applications, amendments, progress reports, protocol violation reports, adverse event reports and final reports. However we can also tailor the sessions to your needs.  Therefore please email us with your suggestions, and we can include those topics into the session that you register for.

Please register your interest by emailing by the day before any of the planned sessions of interest to allow us to send out the relevant session and log in details.

We would also welcome any specific questions and suggestions for topics. We will include these in the program as we can. Please contact Trina O’Donnell at or on 08 8361 3222 if you have any suggestions.